Help Page & FAQ

Do you have a question regarding the payment, the brush installation or the download? Perfect. Here you'll probably find your answer. If not, please contact via email to support@digital-brushes.com

How to install the brushes

If you’ve purchased a single brush (.brush) or a brush set (.brushset) for Procreate, you just download the file with your iPad and open it with Procreate. After opening the file with Procreate, you’ll find the new set in your brush sets and the single brush will appear in the set “Import”.

You've got a ZIP file?

Don't worry. Some marketplaces allow zipped files only. If you've downloaded a ZIP file you have to unzip it (extract the included files) with whether an unzipping app on your iPad (we recommend FE file explorer) or you extract the files on your computer and then send .brushset(s) to your iPad by using Airdrop (if you have a Mac computer) or Dropbox, Airdroid or eMail (if you have a PC).

If you have further questions, please contact support@digital-brushes.com

Installation failed – can you help?

Of course. Please send us an email to support@digital-brushes.com and describe exactly what doesn’t work. Include screenshots and – even better – a screencast of the installation process so we can understand the problem. We need detailed information in order to help you.

I cannot open the ZIP file I got!

Products with more than a brush set included (for example the Calligraphy Toolkit) – due to technical reasons – come as a ZIP file which is a compressed folder with lots of files in it. A ZIP has to be unpacked on your computer – or on your iPad with an appropriate app. We recommend the IE FileExplorer. The free version should work just fine. After extracting the files, you can import the .brushset like any other brush set.

I cannot download the file I’ve purchased. What can I do?

Oh, that’s a bummer. And annoying! We know that. So first: WE ARE SO SORRY that this is happening to you. The reasons for download problems can be manifold and while we know that it might be a technical issue on our side, there are a few things you can do immediately after experiencing this problem. Sometimes this helps:

  1. Don’t panic. We are real people with a real company. You won’t lose any money. If the download fails we’ll find the reason and at least a solution. Nothing is easier than providing an alternate download link.
  2. Please try another browser. Copy the download link and use Safari. We’ve learned that Safari works in most of the time. Even if you get a time out error, Safari will continue the download.
  3. Try it again in a few hours. Sometimes the internet connection is bad. This could happen to you, but also to us. So chances are, that the download works well after a little waiting period.
  4. Send us an email. If these steps don’t work, just send us an email to support@digital-brushes.com. We’ll find a solution as soon as we can. Our office is open from Monday to Friday and closes during weekends.

SUPPORT@DIGITAL-BRUSHES.COM

We love to assist you ♥ Our support usually replies within 3 business days. Please note, that we don't offer 24/7 support and our support isn't available on weekends.

Send an email

How long / how often can I download?

For single products: Once you’ve purchased, you can download your products 20 times within 90 days. We have to limit the downloads due to security reasons.

If you are a All-In-Member: You can download your files unlimited times as long as you are an active member. If you cancel, your access expires with the last day of the paid period.

Can you make a custom brush for me?

Yes, prices starting at 49 USD for a single brush. Send us your requirements and examples for the brush you need via email to support@digital-brushes.com and we’ll contact you with a quotation within 4 business days.

Do you offer refunds?

No. We show detailed previews and describe the attributes of our brushes very well on the product pages. Also, the products will be delivered immediately after the purchase which makes it impossible to track whether a customer has already installed or deleted our brushes.

If you are not satisfied with a product, please send us an email to support@digital-brushes.com and describe the problem. We’re going to find a solution that makes us both happy.